RMS General FAQs
-
If you made a purchase on our new website without creating an account, you can still link your products to your new account. Simply sign up here: Create Your Rocky Mountain Sounds Account. Afterward, open each product's download link, scroll to the bottom of the page, and click the "Get Started" or "Transfer Ownership" button to link the product to your account.
For purchases made on our old website, please contact migrate@rockymountainsounds.com for assistance in transferring those products.
-
The site you are on now is a brand new site hosted with a brand new platform (Payhip). The original website was under Wix. With the new site comes a new customer management interface, and so old logs ins will not work. You will need to create a new account again, but can get all of your past purchases retrieved and transfered. Please email info@rockymountainsounds.com and request product migration details.
-
RMS transitioned to the Payhip platform in March 2025. Many customers received an email with instructions on migrating their purchases. If you didn’t receive that email or need help transferring your purchases, please contact info@rockymountainsounds.com. I can provide special coupon codes to redeem your collections on this site or, if you have multiple collections, offer a free migration service to move them over for you.
-
At Rocky Mountain Sounds, custom samples are at the heart of what we do. Each Omnisphere 2 collection is an opportunity to craft unique sound creations, going beyond factory-based presets.
We blend hardware synth sampling with creative effects to generate fresh, inspiring tones that form the foundation of our expansions. Field recording is another passion—capturing the magic of nature and found sounds to create a distinctive sonic palette. These carefully curated elements make our Omnisphere 2 expansions truly stand out, offering sounds you won’t find anywhere else.
-
Simply send us a message requesting a coupon to add your previous purchase to the RMS Members Area. Be sure to include your order number, purchase date, and the collection(s) you bought.
In some cases, a small upgrade fee may apply (e.g., for upgraded versions like Polar Ice X).
-
Our sound collections are brought to life by a talented community of composers and songwriters who generously donate their time and creativity to showcase each release. Their contributions are invaluable, and we deeply appreciate their artistry.
You can learn more about them by visiting the Songwriting Team page in the Home menu dropdown.
-
Absolutely! We love seeing and hearing our sound collections in action. If you've used an RMS collection in a project, please email a link to demos@rockymountainsounds.com so we can check it out.
If you're open to having your track featured on our product pages, please also include a download link to an MP3 version, along with:
- Your full name
- Email address
- Social links
- The RMS collections used in your piece
-
All purchases are final and non-returnable, as our products are digital downloads. However, we understand that mistakes can happen. In rare cases where a return is authorized, refunds will be processed via PayPal in multiple transactions.
This is due to the way our site compensates collaborators (such as Adrian Earnshaw, John Louis Kluck, Man Makes Noise, etc.). Each designer, along with Rocky Mountain Sounds, receives their payment instantly upon purchase. For a refund to be issued, both parties must process their respective portions of the transaction.
-
Yes! If you've purchased products from any other website that uses the Payhip platform, your purchases are linked to a unified Payhip account. When you log in at www.rockymountainsounds.com, you'll see our banner at the top, along with all of your purchased products—both from Rocky Mountain Sounds and any other Payhip creators you've bought from.
To filter between different creators, simply use the radio buttons on the left side of the page. It might seem a bit unusual at first, but it’s actually a great system that keeps all your products conveniently accessible under one login!
-
RMS Rewards was a program tied to the original website and host. The new host does not offer the same type of rewards program. We have records of all past earned points and will be offering new coupons for the same value (or even more) to use with the new site. If you know you had points, you can email info@rockymountainsounds.com and ask for a coupon.
-
You can use this text to share details about your product or anything at all that you'd like your customers to know about. A bite sized snippet of information that can help answer customers questions. This section can be a great help in a lot of different circumstances. Instead of bamboozling visitors with a wall of text, FAQ sections allow them to see a well organised list of headings which they can drill down into to learn more.